Privacy Policy

Who we are

This store is run by Cartenvo, 462, Wasa Road, South Monipur, Mirpur, Dhaka, Bangladesh. Questions about your data: contact@cartenvo.com.

Purchases, sign-in and downloads

Paid products are sold through Paddle, which acts as our reseller and Merchant of Record. Paddle collects your payment and billing details under its own privacy notice; we never receive your full card details. From Paddle we receive the email address used at checkout, the transaction and payment status, and any refunds or chargebacks.

We record each order, the product and licence purchased, and when you download a release. To sign in to My purchases you request a single-use link sent to your checkout email; it expires after 15 minutes. Signing in sets a secure session cookie that lasts up to seven days. To prevent abuse we temporarily record IP addresses for sign-in, checkout and download requests, and count sign-in and download requests per email address or account.

Your cart is saved in your own browser so it is still there when you come back. It holds only which products you added, and we do not see it until you start checkout.

Free products download without an account. We record which product and version was downloaded and when, without your name or email, and temporarily record your IP address to prevent abuse.

Account and purchase emails are delivered through Zoho, and release files are stored privately with Cloudflare and served through short-lived download links. We do not send marketing emails.

Support emails

When you email us for help, we receive your email address and what you include in your message. We use it only to answer you.

Analytics and cookies

We use Google Analytics to understand visits to the store, such as pages viewed, referral sources and browser or device information. It may store analytics cookies in your browser. Account and checkout pages don’t load it. Your light or dark theme preference is also stored in your browser.

You can manage cookies through your browser settings and use Google’s Google Analytics Opt-out Browser Add-on.

How we use it

We use purchase information to deliver what you bought, let you sign in and download it, provide support and updates, and meet our accounting and tax obligations. We do not sell your information.

Retention

Purchase and licence records are kept for as long as you can download your purchase and as long as accounting and tax law requires, including after a refund. Expired sign-in links, sessions and abuse-prevention records are deleted automatically. Free download counts contain no personal information. Support emails are kept for as long as needed to help you.

Your rights

You can ask us to access, correct or delete your personal information by emailing contact@cartenvo.com.

Changes

We may update this policy as the store changes. The date above shows when it was last revised.